shipping policy

processing

One of a kind pieces are ready to ship with a 2-3 working day dispatch.

Rings in stock can be resized and ready to dispatch in approximately a week.

Made to order pieces take approximately 3-4 weeks to produce before dispatch.

Rush orders can be completed for an additional fee - contact prior to purchase.

You will be contacted in case of any delays. xx

shipping

UK- £8

Items are shipped with Royal Mail Special Delivery taking 1-2 working days.

For non silver items - Tracked shipping £4 (2-3 working days)

International- £10

Items are shipped with Royal Mail Tracked + Signed taking up to 10 working days.

Shipping confirmation will be sent via email with tracking information once dispatched.

loss and damages

Glitch is not responsible for packages after shipping. Please contact the shipping provider with any claims.

customs and duties

Glitch is not responsible for customs fees and duties. Any fees imposed on shipments are the responsibility of the customer.

A returned parcel due to unpaid customs fees will not be eligible for a refund.

returns policy

As per the style of jewellery, pieces will have texture and makers markings. As a developing jeweller, I embrace these imperfections as a reflection of the handmade process. If you have any issues please contact me.

Resized or bespoke pieces cannot be refunded.

Please ensure correct ring sizes are requested as no returns will be accepted due to incorrect sizing request.